Delivery

The delivery options for each product are listed on the product pages. Each product is sent to you directly by the small business or individual that created, designed or selected it – our Sellers. They choose their own shipping options and the countries they can deliver to.

  • Please note that personalised, bespoke and made-to-order products can take up to 28 days to make.
  • Our Sellers make the decision whether to offer Tracked Express, Saturday or International delivery options.
  • Always check the relevant product page for accurate delivery information. By purchasing an item you agree to the stated delivery date. In the event of any change you’ll be notified of a revised delivery date by email.
Delivery times

The Seller will include details of delivery times on their product pages and will let you know when they aim to dispatch your products once you’ve placed the order.

If you want more information about delivery for a product that you’ve already ordered, please contact the Seller by using the contact link on your order confirmation email. If you require further assistance please get in touch with us – we’ll be happy to help in anyway that we can!

Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). If this happens the Seller will contact you and, where possible and appropriate, will agree a revised delivery date with you. Once your order has been dispatched, the Seller will be in touch again to let you know when to expect delivery.

Delivery and promotions
If you take advantage of a promotional code, the reduction is usually applied only to the price of the product and not the delivery cost. Any free delivery offers refer to standard UK delivery only.

UK delivery of standard products
Most standard orders to the UK are delivered via Royal Mail. The delivery cost is based on the product’s size and weight. If a product is shipped free of charge this is clearly displayed on the product page.

UK tracked express delivery
If you need something quickly, many Sellers will offer Tracked Express Delivery to UK destinations. The product will be delivered within 1-2 days after it has been dispatched.

International delivery
International delivery is available on many products, and is displayed on the product page. The cost for delivery is calculated based on the destination, size and the weight of the product.

Europe & rest of the world
Please allow 10-14 working days from dispatch for delivery.
If you want to check timing or costs of delivery, please contact the Seller; they'll be happy to provide some more information.